How to Obtain Medical Records, Itemized Bills & Radiology from AdventHealth (Florida, Southeast, Midwest & Rocky Mountain)
AdventHealth (formerly Florida Hospital) operates over 50 hospitals across nine states, with massive personal injury and inpatient volume across Central Florida (Orlando), Tampa Bay, Kansas City, and Denver.
AdventHealth (Florida, Southeast, Midwest & Rocky Mountain) Record Retrieval Profile
- ROI Processing Model
- AdventHealth Centralized Release of Information (HIM) & Contracted ROI Partners
- Primary States & Statutory Jurisdiction
- FL, GA, NC, KS, CO, TX, IL, KY
- Critical Retrieval & Subpoena Notes
- If your treatment occurred at AdventHealth Centra Care (urgent care clinics), Centra Care records can be requested alongside or separately from inpatient AdventHealth hospital charts.
The 3-Department Routing Split at AdventHealth (Florida, Southeast, Midwest & Rocky Mountain)
A standard medical record request sent only to Health Information Management (HIM) will almost never return itemized billing ledgers or native DICOM imaging. Below is how AdventHealth (Florida, Southeast, Midwest & Rocky Mountain) separates record production across three distinct units:
| Department Unit | Document Deliverable | Routing & Retrieval Protocol |
|---|---|---|
| 1. Clinical HIM / Release of Information | Discharge Summaries, Operative Notes, ED Nursing Logs, Labs | AdventHealth Health Information Management (Central Florida / Orlando, West Florida / Tampa, East Florida / Daytona, Shawnee Mission KS, Porter/Parker CO) |
| 2. Patient Financial Services (Billing) | Itemized UB-04 (Facility) & CMS-1500 (Physician) Ledgers with CPT/ICD-10 | AdventHealth Patient Financial Services (UB-04 & AdventHealth Medical Group CMS-1500) |
| 3. Radiology Film Library (PACS) | Native DICOM Imaging Studies (MRI, CT, X-Ray, Ultrasound) | AdventHealth Imaging Film Library |
State Statutory Copying Fee Caps Governing AdventHealth (Florida, Southeast, Midwest & Rocky Mountain)
While direct-to-patient requests under 45 CFR § 164.524(c)(4) qualify for the federal cost-based labor rate, third-party attorney and subpoena requests to AdventHealth (Florida, Southeast, Midwest & Rocky Mountain) are governed by the statutory per-page fee schedule of the state where treatment was rendered:
Fla. Stat. § 395.3025 (Hospitals) & § 456.057 / Fla. Admin. Code 64B8-10.003 (Physicians) • Within a 'timely manner' / 30 days max under HIPAA
O.C.G.A. § 31-33-2 & § 31-33-3 • 30 calendar days
N.C. Gen. Stat. § 90-411 • 30 calendar days
Kan. Stat. Ann. § 65-4971 • 30 calendar days
Colo. Rev. Stat. § 25-1-801 & 6 CCR 1011-1 • 30 calendar days (10 days for inpatient discharge inspection)
Tex. Health & Safety Code § 241.154 (Hospitals) & 22 TAC § 165.2 (Physicians) • 15 business days after receipt of request and fee under Tex. Health & Safety Code § 241.154(b)!
735 ILCS 5/8-2001 & 8-2001(d-5) (Illinois Comptroller Annual Rate Adjustment) • 30 calendar days (60 days max with written reason)
Ky. Rev. Stat. § 422.317 • 30 calendar days