How to Obtain Medical Records, Itemized Bills & Radiology from Banner Health (Arizona, Colorado, Wyoming, Nebraska, California & Nevada)
Headquartered in Phoenix, Banner Health is the largest healthcare provider in Arizona and a major operator across Colorado and Wyoming.
Banner Health (Arizona, Colorado, Wyoming, Nebraska, California & Nevada) Record Retrieval Profile
- ROI Processing Model
- Banner Health Centralized Health Information Management (HIM) / Datavant ROI
- Primary States & Statutory Jurisdiction
- AZ, CO, WY, NE, CA, NV
- Critical Retrieval & Subpoena Notes
- Note that outpatient imaging performed at 'Banner Imaging' clinics is stored and billed separately from acute-care Banner Hospital inpatient/ER visits.
The 3-Department Routing Split at Banner Health (Arizona, Colorado, Wyoming, Nebraska, California & Nevada)
A standard medical record request sent only to Health Information Management (HIM) will almost never return itemized billing ledgers or native DICOM imaging. Below is how Banner Health (Arizona, Colorado, Wyoming, Nebraska, California & Nevada) separates record production across three distinct units:
| Department Unit | Document Deliverable | Routing & Retrieval Protocol |
|---|---|---|
| 1. Clinical HIM / Release of Information | Discharge Summaries, Operative Notes, ED Nursing Logs, Labs | Banner Health Centralized HIM Release of Information (Covers Banner University Medical Center Phoenix/Tucson, Banner Desert, Banner Thunderbird, North Colorado Medical Center) |
| 2. Patient Financial Services (Billing) | Itemized UB-04 (Facility) & CMS-1500 (Physician) Ledgers with CPT/ICD-10 | Banner Health Patient Financial Services + Banner Medical Group Billing |
| 3. Radiology Film Library (PACS) | Native DICOM Imaging Studies (MRI, CT, X-Ray, Ultrasound) | Banner Imaging / Hospital Radiology Film Library |
State Statutory Copying Fee Caps Governing Banner Health (Arizona, Colorado, Wyoming, Nebraska, California & Nevada)
While direct-to-patient requests under 45 CFR § 164.524(c)(4) qualify for the federal cost-based labor rate, third-party attorney and subpoena requests to Banner Health (Arizona, Colorado, Wyoming, Nebraska, California & Nevada) are governed by the statutory per-page fee schedule of the state where treatment was rendered:
Ariz. Rev. Stat. § 12-2295 & § 12-2293 • 30 calendar days (HIPAA baseline)
Colo. Rev. Stat. § 25-1-801 & 6 CCR 1011-1 • 30 calendar days (10 days for inpatient discharge inspection)
Wyo. Stat. Ann. § 35-2-611 • 30 calendar days
Neb. Rev. Stat. § 71-8404 • 30 calendar days
Cal. Health & Safety Code § 123110, Cal. Evid. Code § 1158 & § 1563 • 15 calendar days for copies under Cal. Health & Safety Code § 123110(b) (5 working days for pre-suit attorney inspection under Evid. Code § 1158)!
Nev. Rev. Stat. § 629.061 • 30 calendar days (or 20 working days for in-state requests)